D5 HCC COVID-19 AAR Survey

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16%

Which type of organization or agency are you with?
Communications
How often did your organization (safety coordinator, Incident Commander, agency representative, etc.) communicate with the District 5 Healthcare Coalition (D5HCC) Multi Agency Coordination Center (MACC) during the pandemic?
- Daily
- Weekly
- Only when they sent out email updates
- I did not communicate with anyone from the D5 HCC during the pandemic
- Other (see comments)
Other comment
Considering your participation with the District 5 MACC, were your requests for information promptly responded to?
- Yes
- No
- I did not request any information from the D5 HCC MACC
- Other (see comments)
Other comment
Did D5 MACC staff provide your agency useful information regarding the COVID-19 outbreak?
- Yes
- No
- I did not request any information from the D5 HCC MACC
- Other (see comments)
Other comment
Were D5 MACC staff able to refer you to appropriate sources if they were unable to answer your request for information?
- Yes
- No
- I did not speak to anyone from the D5 HCC MACC
- Other (see comments)
Other comment
For the coalition members at large, was your designated sub-committee representative able to serve, when needed, as a useful point of contact form the local level to the district level?
- Yes
- No
- I did not communicate with my designated sub-committee representative during the pandemic
- I do not know who my sub-committee representative is
- Other (see comments)
Other comment
For the sub-committee chairs, were District 5 MACC staff able to assist you with serving your sub-committee representatives?
- Yes
- No
- Other (see comments)
Other comment
How would you rate the effectiveness of communication from the D5 HCC overall?
- Very Effective
- Somewhat Effective
- Not Effective
- D5 HCC Communications did not usually pertain to my organization
- Other (see comments)
Other comment
How often did your organization (safety coordinator, Incident Commander, agency representative, etc.) communicate with other D5 HCC organizations outside of your own healthcare network?
- Daily
- Weekly
- Monthly
- We did not communicate with any organizations outside our own healthcare network
- Other (see comments)
Other comment
What agency type did you communicate with the most during the pandemic (you may select more than one)
- Hospitals
- Local Health Departments
- Long Term/Extended Care
- D5 HCC Leadership Team
- Local Government Officials
- Fire/EMS
- ISDH
- Emergency Management Agency (EMA)
- Other (please specify)
Other comment
What methods of communication did you utilize?
- Email
- Phone/Tele-conference
- Video Conference
- 800 Mhz Radio
- Other (please list)
Other comment
What methods of communication were most effective?
- Email
- Phone/Tele-conference
- Video Conference
- 800 Mhz Radio
- Other (please list)
Other comment
While training and experience was not immediately available for eMResources, did the system support your needs to share and report daily status?
- Yes
- No
- I did not use eMResources
- Other (see comment)
Other comment
Do you feel a broader use of Live Process would have helped or hindered information sharing and coordinating resource requests?
- Yes, it would have helped information sharing
- No, it would have hindered information sharing
- Other (What suggestions do you have to improve the communication process? )
Other comment

Resources and Ordering
How many times did you order resources from your Emergency Support Function #8 (ESF-8) or other D5 HCC partners?
- 5 or more times
- Less than 5 times
- I did not order any resources from D5 HCC partners
- I only ordered resources through my organization’s normal vendors
Was the D5 HCC resource request procedure clear (ordering resources from your local ESF-8)?
- Yes
- No
- After some training, ordering was clear
- Other (see comment)
Other comment
What was your experience with ordering resources from ESF-8 partners during the pandemic?
- Very efficient
- Efficient
- Neutral
- Poor
- Very poor
- Other (Comments for improvement)
Other comment
From what other organizations did you order resources?
- Healthcare network
- ISDH
- Hospitals
- Contracted vendors
- None
- Other (please list)
Other comment
What process or platform did you use the most to order resources?
- eMResources
- Incident Command System (ICS) Forms
- Email requests
- Other ordering processing (please list)
Other comment
Please select the resource which you were in most need of during the pandemic:
- PPE (gloves, masks, gowns, etc.)
- Staff
- Buildings or other facilities
- COVID-19 or other testing supplies
- Linens
- Food/Water
- Cleaning supplies
- Other (please list)
Other comment
What resource items do you feel may help round out the D5 HCC cache, if any?
What organizations distributed the most resources to your organization?
- ISDH/FEMA
- Local Health Department
- D5 HCC
- Hospitals
- Contracted vendors
- Donated supplies from community partners
- Our own network provided most of our supplies
- Other
Other comment
Did you use eMResources to update your PPE status?
- Yes, daily
- Yes, weekly
- No, I have an account but never used it (if so, explain why in the comments)
- Other (see comment)
Other comment

Planning and Documentation
Did you have an effective pandemic response plan that modeled the D5 HCC Response Plan and their overall MACC structure?
- Yes
- No
- We had a plan, but it did not reference the D5 HCC response
- We built a plan to meet the specific needs of the pandemic (please comment)
Other comment
What plans did your organization use/activate during the COVID-19 Pandemic?
If hospitalization numbers increase again with this or similar pandemic and bed/ICU/vent capacity is low, does your organization now have a surge/overflow plan that involves patient distribution among other healthcare systems within the D5 HCC?
- Yes
- No
- We are modifying our existing plans
- Other (see comment)
Other comment
How effective would you say the structure of the Incident Command System (ICS) was District wide?
- Very effective
- Somewhat effecetive
- Not very effective
- Do not know
- Other (see comment)
Other comment
How well would you say the D5 HCC MACC and partners documented (using some version of ICS) their pandemic response?
- Very well
- Somewhat well
- Not very well
- Do not know
- Other (see comment)
Other comment
What, if any, tools or platforms were the most effective in helping you document your organization’s response to the pandemic?
- eMResources
- Live Process
- We used internal documents and paper
- WebEOC
- We did not document very much of our pandemic response
- Other (see comment)
Other comment

Training Needs
Do you feel the D5 HCC provided relevant training to help you respond as a healthcare coalition to the COVID-19 pandemic?
- Yes
- No
- Other (see comment)
Other comment
What trainings had the D5 HCC previously provided that best equipped you to deal with the COVID-19 Pandemic?
What training and exercise elements do you feel would assist district level functions in future incidents?
- Tabletop Discussion focusing on community pandemic response
- Functional Exercise Involving several types of response partners
- Full Scale Exercise focusing on surge of sick patients
- Exercise within our own organization with several of our own departments/divisions
- Exercise in our own community with local response partners
- Other (see comment and description)
Other comment
d. What local training and exercise elements do you feel the district could assist with communicating to ESF-8 and EMA officials at the District LEPC level?

What Went Well & Areas for Improvement
In what areas/ways did your organization best support the D5 HCC overall response?
Examples could include using established communication pathways determined by the D5 HCC, providing situational updates to the D5 HCC when needed, etc. List or describe as many as needed
On a scale of 1-10, (1 being not very much, and 10 being very helpful) rate how much you feel being a part of the D5 HCC helped your organization respond to the COVID-19 pandemic
10 (very helpful)987654321 (not very much)
Please provide an explanation for your rating to the previous question
What capabilities or resources could have better allowed the D5 MACC to support your needs and participate in a coalition approach?
List as many as needed
Regarding plans for potential COVID-19 resurgence, please select form the following
- Our organization has created thresholds when to activate if another outbreak occurs.
- We have not considered a resurgence.
- We plan to bolster supplies and training should another outbreak occur.
- Our organization talked about a resurgence but have no plans at this point.

Mental Health
Did you use any D5 HCC mental health resources during the pandemic?
- Yes
- No
- Other (see comment)
Which resources did you use?
Other comment
In what ways would mental health organizations have been able to assist the D5 HCC during your pandemic response?
- Providing lists of mental health resources available to D5 HCC members
- Providing teams of mental health advocates to respond to agencies in need
- By providing situational updates from the mental health sub-committee
- Others (please list)
Other comment
Were you aware of what mental health resources were available to use from the D5 HCC level during the pandemic?
- Yes
- No
- Other (see comment)
Other comment

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