Workplace violence incidents are headline stories and human tragedies, seemingly random and unpreventable. But there are often warning signs and proactive steps to prevent such a horrible event from occurring.
The nature and location of work, types of clients, business hours, service and facility access, staffing levels and skill capabilities affect the risk of exposure to aggression or violence. The Workplace Violence and Active Shooter training courses have been developed using guidelines established by the Department of Homeland Security (DHS).
These courses will examine workplace violence issues for healthcare providers and recognition of warning signs of credible threats that may lead to the highest level of violence—an active shooter.
Aggression Management Training
Who this course is for
Any staff member.
What you’ll learn
Focuses on awareness level training to recognize, de-escalate and protect themselves from all levels of violence. Emphasizes use of practical measures to prevent incidents and achieve a safe work environment.
- Recognize self-awareness and how it applies to escalating situations.
- Ability to identify high-risk conflicts.
- Practice use of restrictive methods, controlled take-up and down, and distraction techniques.
This course focuses on awareness level training to enhance your staff’s ability to recognize, de-escalate, and protect themselves from all levels of violence. It also emphasizes the use of practical measures to prevent incidents and achieve a safe work environment. Hands-on physical examples and skills will be demonstrated and practiced in this course.
The objectives of this course will focus upon:
- Understanding reasonable force and the applicable legal parameters of its use
- Discuss the legislation about aggression in the workplace
- Assess behaviors for potential conflict
- Recognizing self-awareness and how it applies to escalating situations
- Employing communication skills to assist in violent situations
- Identifying high-risk conflicts
- Describe a range of preventative strategies
- Demonstrating defusing and calming techniques
- Practice of restrictive methods, controlled take-up and down, and distraction techniques
- Interpret our own responses to aggressive behaviors