COVID-19 AAR Questionnaire Name* First Last Email* Agency / Organization* Phone*Facility/Organization ResponseWhat things have went well during the response to COVID-19 within your facility/organization?What areas needed improvement during the response to COVID-19 within your facility/organization?Please list any best practices from your facility/organization.Incident CommandDid your facility/organization implement Incident Command during COVID-19 response? Yes No List benefits/strengths of using Incident Command in your facility/organizationWhy was Incident Command not used?Does your facility/organization have interest in implementing Incident Command but need tools or resources to do so? Yes No What tools/training does your facility/agency need in order to implement Incident Command?Were Incident Command improvements needed? Yes No What improvements were needed?CommunicationsDid you find internal communications in your organization/agency effective? Yes No What ways did internal communications need to be improved?Did you find communications from outside your organization/agency effective, such as with IDOH, the HCC, community partners, etc., effective? Yes No What outside communications could have been improved and in what ways?Resource availability and allocationIn what ways did your facility/organization improve or increase resource availability and allocation?List any best practices or policies implemented to conserve or reduce use of PPE.List areas for improvement needed for resource availability and allocation.Healthcare Coalition ResponseDid you find communications/information from the District 9 Healthcare Coalition beneficial? Yes No What communications/information were most beneficial?What communications/information did you need or would have liked to receive from the HCC?Did you find benefit from being a member of the District 9 Healthcare Coalition beneficial during COVID-19? Yes No What could be improved to increase the benefit of being a member?List strengths of the District 9 Healthcare Coalition during COVID-19.List areas of improvement for the District 9 Healthcare Coalition.Mental HealthDid your facility/organization offer mental health services or support for employees? Yes No Would mental health services or support been beneficial for employees?VolunteersDid you use volunteers during your facilities COVID response? Yes No How did you recruit and vet these volunteers?What were your notification procedures for these volunteers?What were the biggest challenges with volunteer recruitment and management?How did you train on procedures, safety protocols and screening process?